Scrutiny Panel

The BHA Scrutiny Panel was established in 2014 to work as the Associations “critical friend”, this means that the Scrutiny Panel looks in depth at the policies and procedures of the Association and the quality of the service provided to tenants.

As a tenant member you will work alongside BHA staff on the panel to review BHA policies, procedures and services to establish how the service is delivered and how improvements can be made.

To date the Scrutiny Panel has successfully reviewed several services and completed recommendation reports on the following:

  • Energy Efficiency
  • BHA Website
  • Customer Calls (Repairs)
  • Tenant Participation.

The Association is now working to implement our recommendations. You can read the completed reports at the bottom of the page.

Why don’t you get involved?

We are keen to encourage new faces onto the Scrutiny Panel and are always looking for new tenants to join. So if you want to:

  • Make a difference
  • Work with Association staff to improve the service you receive
  • Improve the community you live in
  • Ensure value for money

Please get in touch for more information by contacting us or calling 01361 884000 and asking to speak with our Tenant Communications Officer.


Energy Efficiency

BHA Website


Customer Calls & Tenant Participation